F.A.Q

HerBooJah is a sustainable Afro-urban fashion brand offering modular outfits through Buy, Rent, and EcoSwap™ options. We champion circular fashion with a nod to Africa’s rich barter history.
Each modular piece is designed for restyling, reducing waste, and maximising outfit value. It aligns with our goal to make fashion sustainable, flexible, and expressive.
Your Eco ID is your unique membership identity, available only to subscribed members. It gives you access to personalized rewards (EcoCredits or commissions), referral tracking, creator earnings, and transaction history across all circular fashion activities.
Yes. Only subscribed members with an Eco ID can access the Rent and EcoSwap™ services.
Yes! Use your Eco ID to refer others and earn EcoCredits or commissions when they complete transactions through your link or creator code.
EcoCredits are loyalty points or bonuses earned from participating in circular actions like renting, swapping, referring, reviewing, or recycling. They can be used toward discounts or upgrades.
All rentals and swaps are valid for up to 7 days, with the option to renew depending on availability.
Yes, you can! Select the “Bespoke Order” option at checkout, and submit your measurements using our Bespoke Measurement Guide. Custom designs may take a bit longer to deliver.
You can reach out to us to check availability for purchase. If the item is modular, you may also buy specific parts to restyle it further.
We offer one free alteration (within Nigeria) on bespoke orders. Just contact us within 3 days of receiving your outfit, and we’ll sort it out.
Yes! We offer a detailed size chart along with Slim, Regular, and Relaxed fit styles. Bespoke options are also available with a measurement submission guide.
Our pieces are made thoughtfully and sustainably. Please allow up to 14 business days for production and handling. Shipping takes an additional up to 10 business days, depending on your location.
Yes, we ship worldwide 🌍. International delivery may take up to 10 business days after your order is dispatched. Customs fees may apply depending on your country.
Absolutely! Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can follow your order’s journey in real time.
Yes, we do! For customers who need their outfit faster, we offer Express Delivery within 7 days at an additional 50% fee. Just select the ''Express'' option at checkout or contact us directly after placing your order.
We accept bank transfers or mobile payments for local transactions, and PayPal or Wise for international transactions. All payment details will be shown at checkout. Otherwise, contact us.
Yes, you can return an item within 5 days of delivery as long as it's unused, unwashed, and in its original condition and packaging.
Please note that custom-made (bespoke) or worn items cannot be returned or exchanged.
Customers are responsible for return shipping. Once we receive the item, we’ll process a refund or store credit within 7 business days.
No. We do not sell your personal data in the traditional sense. We may share or license aggregated, anonymized, or de-identified data (which cannot identify you personally) with trusted partners or researchers for business development or sustainability insights — always in compliance with data protection laws.
We may share non-personal insights such as:
  • Circular fashion trends (swap, rent, buy behaviours)
  • Product durability and performance data
  • Community engagement patterns
  • Aggregated user demographics (not individual profiles)
We believe in advancing the circular fashion movement. Sharing anonymized insights helps us:
  • Improve our services
  • Support research in sustainability
  • Partner with brands and institutions to drive positive change
  • Build stronger, community-led fashion systems
No. Your personal activity remains private and is only used to provide you with your services and benefits. If aggregated data about community activity is shared, it will never include identifiable personal information.
You can always contact us at hello@branditafrica.com to request limitations on how your data is used beyond what is required to provide core services.