F.A.Q

HerBooJah is an Afro-urban fashion brand making sustainability fun, expressive, and earth-conscious. Through our signature EcoSwap™ model, we offer modular outfits you can buy, rent, or swap—helping you refresh your style while reducing waste.

Rooted in Africa’s creative and communal spirit, we blend AI technology, modular design, and circular fashion to bring joy to conscious living. At HerBooJah, fashion isn’t just what you wear—it’s how you care for the Earth and share with your community.
Our modular pieces are crafted for style flexibility, creative expression, and conscious living. Each design allows you to swap, layer, or restyle with ease—reducing waste and refreshing your wardrobe without the guilt. It’s sustainability made stylish, smart, and fun.
EcoCredits are loyalty points you earn for every sustainable action—like Swapping, Renting, Buying, Referring, Reviewing, Recycling, or Sharing your look. You can use them for discounts, upgrades, or exclusive perks.
Your Eco ID is a unique code assigned when you join a membership tier. It tracks your circular actions and unlocks rewards. You earn EcoCredits or commissions for every Swap, Rent, Buy, Referral, Review, or Share.

We have three membership tiers:
  • EarthSaver 🌱 (Basic): ₦2,000 EcoCredit bonus per transaction
  • GreenVanguard 💚 (Advanced): ₦3,000 bonus per transaction
  • JahMode Elite 👑 (Premium): ₦5,000 bonus per transaction
Share your look on Instagram or TikTok, tag @herboojah and use #EcoSwap and #EcoSwapByHerboojah to earn bonus EcoCredits based on your outfit’s Swap Points:
  • 🌱 Seedling (1 Swap Point): ₦1,000 bonus
  • 🌳 Tree (2 Swap Points): ₦2,000 bonus
  • 🌲 Forest (3+ Swap Points): ₦3,000 bonus
All rentals and swaps are valid for up to 7 days, with the option to renew depending on availability.
Yes, you can! Select the “Bespoke Order” option at checkout, and submit your measurements using our Bespoke Measurement Guide. Custom designs may take a bit longer to deliver.
You can reach out to us to check availability for purchase. If the item is modular, you may also buy specific parts to restyle it further.
We offer one free alteration (within Nigeria) on bespoke orders. Just contact us within 3 days of receiving your outfit, and we’ll sort it out.
Yes! We offer a detailed size chart along with Slim, Regular, and Relaxed fit styles. Bespoke options are also available with a measurement submission guide.
Our pieces are made thoughtfully and sustainably. Please allow up to 14 business days for production and handling. Shipping takes an additional up to 10 business days, depending on your location.
Yes, we ship worldwide 🌍. International delivery may take up to 10 business days after your order is dispatched. Customs fees may apply depending on your country.
Absolutely! Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can follow your order’s journey in real time.
Yes, we do! For customers who need their outfit faster, we offer Express Delivery within 7 days at an additional 50% fee. Just select the ''Express'' option at checkout or contact us directly after placing your order.
We accept bank transfers or mobile payments for local transactions, and PayPal or Wise for international transactions. All payment details will be shown at checkout. Otherwise, contact us.
Yes, you can return an item within 5 days of delivery as long as it's unused, unwashed, and in its original condition and packaging.
Please note that custom-made (bespoke) or worn items cannot be returned or exchanged.
Customers are responsible for return shipping. Once we receive the item, we’ll process a refund or store credit within 7 business days.
No. We do not sell your personal data in the traditional sense. We may share or license aggregated, anonymized, or de-identified data (which cannot identify you personally) with trusted partners or researchers for business development or sustainability insights — always in compliance with data protection laws.
We may share non-personal insights such as:
  • Circular fashion trends (swap, rent, buy behaviours)
  • Product durability and performance data
  • Community engagement patterns
  • Aggregated user demographics (not individual profiles)
We believe in advancing the circular fashion movement. Sharing anonymized insights helps us:
  • Improve our services
  • Support research in sustainability
  • Partner with brands and institutions to drive positive change
  • Build stronger, community-led fashion systems
No. Your personal activity remains private and is only used to provide you with your services and benefits. If aggregated data about community activity is shared, it will never include identifiable personal information.
You can always contact us at hello@branditafrica.com to request limitations on how your data is used beyond what is required to provide core services.